At Prestigious Mart, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help!
Returns & Refund Eligibility
- Items must be returned within 7 days of purchase.
- Products must be unused, unopened, and in their original packaging.
- Perishable goods (such as food and beverages) cannot be returned for safety reasons unless they arrived damaged or defective.
- Home essentials like detergents, tissues, and cleaning products must be unopened and in resellable condition.
Non-Refundable Items
- Perishable food and grocery items (unless defective or damaged).
- Opened or used household essentials.
- Items without a valid proof of purchase.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We will arrange a replacement or refund after reviewing the issue.
Refund Process
- Once your return is approved, a refund will be processed to your original payment method within 5-7 business days.
- Shipping fees are non-refundable, except in cases where the return is due to our error.
How to Request a Refund
To initiate a refund or return, please contact us:
📧 Email: info@prestigiousmart.com
📞 Phone: +1 (725) 245-4502
We appreciate your trust in Prestigious Mart and strive to provide the best service possible!